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Receiving Our Products

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RECEIVING OUR PRODUCTS

INSTRUCTIONS TO FOLLOW FOR CHECKING DELIVERIES OF CAROCIM UPON ARRIVAL

 

It is your sole responsibility to identify any damage occurred during transport and report any claim upon arrival of your order. 

• Carrier insurance will only apply if specific damage claims have been written on the carrier’s transport document, dated, and signed.

 

• In the event of damage, only the following claims will entitle you to a tile replacement – make sure the driver also witnesses them:

   - "Received X broken tiles. Total count to be confirmed." (Do not write "packaging in good condition").

   - “Driver does not want to witness unpacking”.

   - “Order will be checked within the next 48 hours”.

   - “X boxes torn or damaged”. 

   - “Package received without pallet” (all our pallets leave strapped and filmed and with indication of the number of boxes).

   - “Broken/damaged pallet”.

• The mention “Subject to Unpacking” has NO VALUE and cannot allow you to claim a replacement or refund of an item.

 

• Please confirm your claims within three (3) business days by registered letter to the carrier (in accordance with article l.133-3 of Code du Commerce):
DACHSER AGENCE DE MARSEILLE
Service Gestion des Litiges
Impasse Louis Foucard
13007 Marseille

• For any dispute/damage, it is also imperative to inform us by email at carocim@carocim.com within three (3) business days of delivery by sending photos, and the registered letter addressed to the carrier.

 

• If these instructions are not followed (details, deadline) no action can be taken with the carrier, and the replacement of the goods will be at your expense.